warranty questions

For assistance with one of EvoHeat's discontinued models, call us on 1300 859 933.

In the unlikely event that you run into issues with your unit, in the first instance give us a call on 1300 859 933. We will initially provide over the phone troubleshooting support and if this doesn’t resolve the issue will send out a technician to take a look at it. You can also view our tech support page HERE.

1. Warranty terms are from date of installation.

2. This warranty excludes any defect or injury caused by or resulting from misuse, abuse, neglect, accidental damage, improper voltage, vermin infestation, incompetent installation, any fault not attributable to faulty manufacture or parts, any modifications which affect the reliability or performance of the unit.

3. This warranty does not cover the following:
a) Natural Disasters (hail, lightening, flood, fire etc.)
b) Damage resulting from any animal or creature (including vermin, reptiles and insects)
c) Rust or damage to exterior coatings, materials, and cabinet caused by corrosive atmosphere or weather/environmental conditions
d) When serviced by an unauthorized person without the permission of Evo Industries
e) When a unit is installed by an unqualified person
f) When failure occurs due to improper or incorrect installation
g) Where failure occurs due to failure of any other equipment connected in relation with the EvoHeat unit (e.g. power supply)
h) Where failure occurs due to improper maintenance or misuse (refer Operating Instructions)
i) Where the unit has not had its general maintenance service performed by a certified plumber as outlined in the product manual. Proof of this service will be required for warranty claims beyond the specified years.
j) ‘No Fault Found’ service calls where the perceived problem is explained within the operation instructions.
k) Costs associated with delivery, handling, freighting, or damage to the product in transit.
l) Where the unit has been relocated from its originally installed location

4. If warranty service is required, you should:
a. Contact Evo Industries Australia on 1300 859 933 or via our Contact page on our web site
b. Provide a copy of your receipt as proof of purchase
c. Have completed the online Service Request Form via the website www.evoheat.com.au/service-request/

5. Onsite technical service is available within the normal operating area of your Evo Authorised Service Agents.  Service outside this area will incur a traveling fee.

6. Unless otherwise specified to the purchaser, the benefits conferred by this express warranty and additional to all other conditions, warranties, rights and remedies expressed or implied by the Trade Practices Act 1974 and similar consumer protection provisions contained in legislation of the States and Territories and all other obligations and liabilities on the part of the manufacturer or supplier and nothing contained herein shall restrict or
modify such rights, remedies, obligations or liabilities.

7. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure

8. Costs associated with deemed warranty repairs will be borne by EvoHeat for eligible items under the applicable warranty terms and conditions.