Edge-i Inverter Support

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Our EvoHeat tech support pages contain extensive information on installation and operation of your EvoHeat unit. For further technical support please contact 1300 859 933.

Warranty Terms Register Warranty

Helpful videos, tips and technical information on EvoHeat Edge-i heat pumps

EvoHeat Wifi App Setup

To set up your app, refer to the wi-fi app manual or follow the video instructions below.

Aqua Temp Wi-Fi App Set Up

Troubleshooting

My unit isn’t working

Is the screen of control panel lit? If not, make sure the electrical wires and cables are correctly connected and the power is on. Ensure any circuit breaker devices are set to the ON position and press the ON button on your controller. Check your controller cable is plugged in and is not damaged. If the unit has been shut off or the power has been interrupted the heater will not restart for a 5-minute period to protect the compressor. Wait 5 minutes before attempting a restart.
Three Phase units – If you are not getting any display on the controller make sure that the phase relay in the heaters electrical box is showing both lights (Green and orange). If both lights aren’t lit change the phases around until they are. The unit should now be functional.
Is there sufficient water flow? If the screen displays a water flow related error check the water flow. Is the water pump in operation and the system free of debris that may cause a blockage? Disconnect pool cleaners to ensure proper water flow. Check and clear any skimmer boxes.
Is the current pool/spa water temperature higher than the set temperature on the controller? If so the unit will not operate until the pool/spa water temperature falls below the set temperature on the controller.
Check the unit is set to run at the correct time and date. Please check your current timing or temperature modes on your controller – you may have programmed the unit to turn on at a different time.
Check the controller for error messages and refer to table below.

My unit is running but not heating

Is the unit in “Heating” mode (Sun Symbol)?
Is the air discharged from the top of the fan noticeably cooler than the ambient temperature? If not, check the refrigerant gauge on the bottom panel of the heater. Another way to determine if the heater is working correctly is to look at the controller’s screen and check to see if the WATER OUT temp is higher than the WATER IN temp. Check also the INLET WATER TEMP is lower than the HEAT TEMP set point.
If the needle on the pressure gauge shows 0 (the inside black band) contact EvoHeat tech support on 1300 859 933 to check the refrigerant system.
Ensure sufficient fresh airflow around the unit as per installation instructions. Make sure cold air discharged does not recycle back through the heater. Check the condenser fins. If they are dirty or blocked use a low flow garden hose only (pressurised water may cause damage to the heater).
The unit will periodically defrost when the ambient air temperature is lower than 8 degrees C.

My heater is running continuously

Check the set temperature is at your desired level and that the pool water temperature is at or below this set point.
Possible electrical component failure – contact EvoHeat tech support on 1300 859 933

Water appearing around unit base

Condensation is a normal by product of running a pool heat pump.
Possible water leak. Check the discharge for the presence of chlorine. If the water has no chlorine then it is condensation and is normal. Another method of checking is to turn the heater off and run the water pump continuously for a period of 2-4 hours. If the water dries out then it was condensation. If there is a continuous leak contact EvoHeat tech support on 1300 859 933.

E03 Error Code

The E03 error is not an issue pertaining to the heat pump itself, and is usually a rather simple fix. This error means that there is little or no water flow getting to the unit and is just a safety precaution for your heat pump.

If the heat pump is off and displaying an E03 error, this is normal and when the system is turned on and water flow resumes the error will disappear.

Things that can cause an E03 error include:

The water pump not being on
Valves not being in place correctly
Blockages due to debris in the skimmerbox, pump or filter

What you can do to try and clear this error yourself:

Make sure the water pump is on
If there is a bypass installed, see if too much water is being bypassed
Ensure all valves are in place correctly
Check for blockages in the skimmerbox, pump, filter or the provision for heating suction point.

Some other things to consider that may help find the cause of the error:

See if the water pump is making any scratchy or grinding noises
Is there any air in the water pump viewing window?
When was your last backwash completed? (If the heater is connected in-line with the filtration system)

If after checking and trying all suggestions and you are still getting an E03 error, call EvoHeat’s technical support on 1300 859 933 for assistance.

Maintenance

SHOULD I CHECK MY UNIT REGULARLY?
We recommend you do an annual maintenance check to avoid potential issues and damage to your heat pump.

ANNUAL MAINTENANCE
It is recommended that the minor maintenance be performed every 12 months by the dwelling occupant or if uncomfortable with completing this EvoHeat recommend this work to be carried out by an EvoHeat Authorised contractor. The minor maintenance includes:

Inspection of the unit’s operation…This includes:
- Unit is reaching set temperature.
- Visible water leaks from unit besides condensation (test water for chlorine or other pool chemicals)
- Temperature difference between the inlet and outlet temperatures on the display whilst the unit is operational.
- Isolate unit power and remove any debris from around the evaporator and unit to prevent any restriction to airflow. (brush out evaporator coil with a soft brush in a downwards motion to prevent bending or damaging the evaporator fins)
Conduct a visual inspection of all plumbing and electrical connections.
Check the condensate drain line to ensure it is not blocked. If so unblock/remove the restriction from the drain. This is generally attached to a plastic barb at the base of the unit.
Conduct a general external clean of the unit with a damp cloth.

DO I NEED TO GET MY UNIT SERVICED?
It is recommended that you get your EvoHeat unit serviced every two years by your local certified air conditioning or refrigeration technician. If your unit is located in a coastal area, more frequent maintenance may be necessary.
During the service, they will check the operational pressures of the refrigeration system and give the unit and fins a good clean to ensure maximum performance.

TWO YEAR SERVICE
It is recommended that this maintenance is carried out by EvoHeat Authorised personnel. Just as a car needs regular servicing, your heat pump also requires a service to maintain efficiency and ensure long-term performance.
Phone EvoHeat Service on 1300 859 933 for our closest Accredited Service Agent.
Note: only genuine replacement parts should be used on this water heater. The service includes the following actions:

All items listed in the Annual Maintenance
Removal of unit covers to inspect operation of parts and internal leaks
Check/tighten Heat exchanger Nut and Olive
Check Fan operation
Check Current draw of compressor and if it is in range
Check Electrical resistance
Check Electrical components for carbon build up, loose wiring etc.
Wash out Evaporator Coil
Vacuum Drain to ensure no blockage/restrictions

Energy Saving Tips

If your pool water is allowed to cool significantly, it may take several days to return to the desired swimming temperature. For weekend use, it is more economical to maintain the pool water temperature at or near your desired swimming temperature. If you do not plan to use your pool for a prolonged period, then you might choose to turn the heat pump completely off or decrease the temperature setting of the control several degrees to minimize energy consumption.

Use an accurate pool thermometer. A difference of 2ºC, between 26ºC and 28ºC, will significantly increase energy consumption.
Carefully monitor the water temperature of your pool in the summer time. You can reduce heat pump usage due to warmer air temperatures.
When the pool is not used for long periods, turn off the heat pump.
Where possible, shelter the pool from prevailing winds with well-trimmed hedges or other landscaping, cabanas, or fencing.
Always use a high-quality pool cover when practical. Besides providing a valuable water saving feature, a pool cover will dramatically reduce heat loss and reduce your pool heating running costs by up to 70%.