CS SERIES
SUPPORT

Below is a list of topics where you will find lots of helpful videos, tips and technical support information on our EvoHeat CS heat pumps.

NOTE: For a step by step walkthrough, ensure you view the user manual. Click here to download your EvoHeat manual. 

EvoHeat CS controller settings

How do I turn my controller ON/OFF?

How do I change the operation mode?

How do I lock/unlock the controller?

 

How do I set/change the time, date and year?

How do I set timer settings?

How do I monitor the control systems?

How to I change the temperature settings?

 

My unit isn’t working

  • Is the screen of control panel lit? If not, make sure the electrical wires and cables are correctly connected and the power is on. Ensure any circuit breaker devices are set to the ON position and press the ON button on your controller. Check your controller cable is plugged in and is not damaged. If the unit has been shut off or the power has been interrupted the heater will not restart for a 5-minute period to protect the compressor. Wait 5 minutes before attempting a restart.
  • Is there sufficient water flow? If the screen displays a water flow related error check the water flow. Is the water pump in operation and the system free of debris that may cause a blockage? Disconnect pool cleaners to ensure proper water flow.
  • Is the current pool/spa water temperature higher than the set temperature on the controller? If so the unit will not operate until the pool/spa water temperature falls below the set temperature on the controller.
  • Check the unit is set to run at the correct time and date. Please check your current timing or temperature modes on your controller – you may have programmed the unit to turn on at a different time.
  • Check the controller for error messages and refer to table below.
 

My unit is running but not heating

  • Is the fan functioning? If not contact EvoHeat tech support on 1300 859 933
  • Is the air discharged from the top of the fan noticeably cooler than the ambient temperature? If not, check the refrigerant gauge on the bottom panel of the heater. Another way to determine if the heater is working correctly is to look at the controller’s screen and check to see if the WATER OUT temp is higher than the WATER IN temp. Check also the INLET WATER TEMP is lower than the HEAT TEMP set point. If the gauge shows less than 0.8MPA (the outside black band) contact EvoHeat tech support to check the refrigerant system.
  • Ensure sufficient fresh airflow around the unit as per installation instructions. Make sure cold air discharged does not recycle back through the heater. Check the condenser fins. If they are dirty or blocked use a low flow garden hose only (Pressurised water may cause damage to the heater).
  • The unit will periodically defrost when the ambient air temperature is lower than 8 degrees C.
 

My heater is running continuously

  • Check the set temperature is at your desired level and that the pool water temperature is at or below this set point.
  • Possible electrical component failure – contact EvoHeat tech support on 1300 859 933
 

Water appearing around unit base

  • Condensation is a normal by product of running a pool heat pump.
  • Possible water leak. Check the discharge for the presence of chlorine. If the water has no chlorine then it is condensation and is normal. Another method of checking is to turn the heater off and run the water pump continuously for a period of 2-4 hours. If the water dries out then it was condensation. If there is a continuous leak contact EvoHeat tech support on 1300 859 933.
 

What will the controller display if my unit malfunctions?

 

My heater is displaying an error code

CodeFailureReasonSolution
 Power on  
 Normal working  
P01Inlet temp. sensor failureThe temp sensor is broken or short circuitCheck or change the temp. sensor
P02Outlet temp. sensor failureThe temp sensor is broken or short circuitCheck or change the temp. sensor
P04Ambient temp. sensor failureThe temp sensor is broken or short circuitCheck or change the temp sensor
P15System 1 coil temp. sensor failureThe temp sensor is broken or short circuitCheck or change the temp sensor
P25System 2 coil temp. sensor failureThe temp sensor is broken or short circuitCheck or change the temp sensor
P35System 3 coil temp. sensor failureThe temp sensor is broken or short circuitCheck or change the temp sensor
P45System 4 coil temp. sensor failureThe temp sensor is broken or short circuitCheck or change the temp sensor
P17System 1 absorb temp. sensor failureThe temp sensor is broken or short circuitCheck or change the temp sensor
P27System 2 absorb temp sensor failureThe temp sensor is broken or short circuitCheck or change the temp sensor
P37System 3 absorb temp sensor failureThe temp sensor is broken or short circuitCheck or change the temp sensor
P47System 4 absorb temp sensor failureThe temp sensor is broken or short circuitCheck or change the temp sensor
P19System 1 anti-freezing temp sensor failureThe temp sensor is broken or short circuitCheck or change the temp sensor
P29System 2 anti-freezing temp. sensor failureThe temp sensor is broken or short circuitCheck or change the temp sensor
P39System 3 anti-freezing temp. sensor failureThe temp sensor is broken or short circuitCheck or change the temp sensor
P49System 4 anti-freezing temp. sensor failureThe temp sensor is broken or short circuitCheck or change the temp sensor
P191Using side system 1 anti-freeze temp failureThe temp sensor is broken or short circuitCheck or change the temp sensor
P291Using side system 2 anti-freeze temp failureThe temp sensor is broken or short circuitCheck or change the temp sensor
P391Using side system 3 anti-freeze temp failureThe temp sensor is broken or short circuitCheck or change the temp sensor
P491Using side system 4 anti-freeze temp failureThe temp sensor is broken or short circuitCheck or change the temp sensor
P151System 1 coil inlet temp failureThe temp sensor is broken or short circuitCheck or change the temp sensor
P251System 2 coil inlet temp failureThe temp sensor is broken or short circuitCheck or change the temp sensor
P351System 3 coil inlet temp failureThe temp sensor is broken or short circuitCheck or change the temp sensor
P451System 4 coil inlet temp failureThe temp sensor is broken or short circuitCheck or change the temp sensor
E05System protectionThe protection system has failedCheck each protection point of the system
E08Communication FailureCommunication failure between wire controller and main boardCheck the wire connection between remote wire controller and main board
E11High pressure 1 protectionThe high-pressure switch is brokenCheck the pressure switch and cold circuit
E21High pressure 2 protectionThe high-pressure switch is brokenCheck the pressure switch and cold circuit
E31High pressure 3 protectionThe high-pressure switch is brokenCheck the pressure switch and cold circuit
E41High pressure 4 protectionThe high-pressure switch is brokenCheck the pressure switch and cold circuit
E12Low pressure 1 protectionThe high-pressure switch is brokenCheck the pressure switch and cold circuit
E22Low pressure 2 protectionThe high-pressure switch is brokenCheck the pressure switch and cold circuit
E32Low pressure 3 ProtectionThe high-pressure switch is brokenCheck the pressure switch and cold circuit
E42Low pressure 4 protectionThe high-pressure switch is brokenCheck the pressure switch and cold circuit
E03Water flow failureNo water/little water in water systemCheck the pip water flow and water pump
E04Electrical-heat over heat failureElectrical-heat is over heatCheck or change electrical-heat
E06Water-inlet and outlet temp. differenceWater flow is not enough and low differential pressureCheck the pipe water flow and whether the water system is jammed or not
E06System 1/2/3/4 anti-freeze protectionWater flow is not enough and low differential pressureCheck the pipe water flow and whether water system is jammed or not
E171The system 1 use side anti-freezing protectionWater flow is not enoughCheck the pipe water flow and whether the water system is jammed or not
E271The system 2 use side anti-freezing protectionWater flow is not enoughCheck the pipe water flow and whether the water system is jammed or not
E371The system 3 heat source side anti-freezing protectionWater flow is not enoughCheck the pipe water flow and whether the water system is jammed or not
E471The system 4 heat source side anti-freezing protectionWater flow is not enoughCheck the pipe water flow and whether the water system is jammed or not
E19The primary anti-freezing protectionThe ambient temp is low/
E29The secondary anti-freezing protectionThe ambient temp is low/

BHB10 Malfunction Codes

P181Discharge 1 temp. sensor failureThe sensor is open or short circuitCheck or change the sensor
P281Discharge 2 temp. sensor failureThe sensor is open or short circuitCheck or change the sensor
P04Ambient temp. sensor failureThe sensor is open or short circuitCheck or change the sensor
E171System 1 anit-freeze temp. failureThe sensor is open or short circuitCheck or change the sensor
E271System 3 anti-freeze temp. failureThe sensor is open or short circuitCheck or change the sensor
P101System 1 economizer inlet temp. failureThe sensor is open or short circuitCheck or change the sensor
P201System 2 economizer inlet temp. failureThe sensor is open or short circuitCheck or change the sensor
P102System 1 economizer outlet temp. failureThe sensor is open or short circuitCheck or change the sensor
P202System 2 economizer outlet temp. failureThe sensor is open or short circuitCheck or change the sensor
P19System 1 anti-freeze protectionWater flow volume not enoughCheck the flow volume, water system is jammed
P29System 2 anti-freeze protectionWater flow not enoughCheck the flow volume, water system is jammed
E08Communication failureCommunication failure between remote wire controller and main boardCheck the wire connection between remote wire controller and main board
E151System 1 current protectionCurrent through compressor too heavyCheck through the power supply for compressor or short circuit
E251System 2 current protectionCurrent through compressor too heavyCheck through the power supply for compressor or short circuit
P182System 1 exhaust high temp protectionCurrent through compressor too heavyCheck through the refrigerant system
P282System 2 exhaust high temp protectionCompressor exhaust temp. too highCheck through the refrigerant system

The E03 error is usually caused by poor/no water flow.

As a first step check when you are getting this error – if it is when the system is off this is normal and the error will clear when water flow resumes.

If you are getting this error when the system is on and running then it is a case of checking that you are getting enough water flow to the unit. For example clear your skimmer, pump, filter and ensure any valves are in place correctly.

If you have ensured good water flow and the system is on and you are still getting this error please call the Evo Heat Service team on 1300 85 99 33.

Do I need to get my unit serviced? It is recommended that you get your EvoHeat unit serviced once a year by your local certified air conditioning or refrigeration technician. If your unit is located in a coastal area, more frequent maintenance may be necessary. During the service, they will check the operational pressures of the refrigeration system and give the unit and fins a good clean to ensure maximum performance.

 

Do we have recommended service agents? EvoHeat have a large database of recommended service agents. Please contact EvoHeat tech support on 1300 859 933 for your local service agent details.

 

Should I check my unit regularly? We recommend you check your unit regularly to avoid potential issues and damage to your heat pump.

 

What should I be checking regularly? Check the water inlet/outlets often for leaks. You should avoid the condition of no water or air entering into the system, as this will influence unit’s performance and reliability. You should clear the pool/spa filter regularly to avoid damage to the unit as a result of the dirty of clogged filter. The area around the unit should be dry, clean and well ventilated. Make sure there is nothing blocking the airflow of the heater e.g. Leaf litter. Discharge all water in the water pump and water system, so that freezing of the water in the pump or water system does not occur. You should discharge the water at the bottom of water pump if the unit will not be used for an extended period. You should check the unit thoroughly and fill the system with water fully before using it for the first time after a period of time. Check the power supply and cable connection often, should the unit begin to operate abnormally, switch it off and contact the qualified technician

 

If your pool water is allowed to cool significantly, it may take several days to return to the desired swimming temperature. For weekend use, it is more economical to maintain the pool water temperature at or near your desired swimming temperature. If you do not plan to use your pool for a prolonged period, then you might choose to turn the heat pump completely off or decrease the temperature setting of the control several degrees to minimize energy consumption.

  • Use an accurate pool thermometer. A difference of 2ºC, between 26ºC and 28ºC, will significantly increase energy consumption.
  • Carefully monitor the water temperature of your pool in the summer time. You can reduce heat pump usage due to warmer air temperatures.
  • When the pool is not used for long periods, turn off the heat pump.
  • Where possible, shelter the pool from prevailing winds with well-trimmed hedges or other landscaping, cabanas, or fencing.
  • Always use a high-quality pool cover when practical. Besides providing a valuable water saving feature, a pool cover will dramatically reduce heat loss and reduce your pool heating running costs by up to 70%.