Below is a list of topics where you will find lots of helpful videos, tips and technical support information on our EvoHeat Force-i inverter heat pumps.
NOTE: For a step by step walkthrough, ensure you view the user manual. Click here to download your EvoHeat manual.
Start-up & Shutdown
Switching Modes & Setting the Target Temperature
Silent Setting & Silent Timing
The EvoHeat wi-fi app is a standard feature on the Evo Force-i. To set up your app, refer to the wi-fi app manual or follow the video instructions below.
Aqua Temp Wi-Fi App Set Up
Inverter Temp Wi-fi App Set Up
My unit isn’t working
- Is the screen of control panel lit? If not, make sure the electrical wires and cables are correctly connected and the power is on. Ensure any circuit breaker devices are set to the ON position and press the ON button on your controller. Check your controller cable is plugged in and is not damaged. If the unit has been shut off or the power has been interrupted the heater will not restart for a 5-minute period to protect the compressor. Wait 5 minutes before attempting a restart.
- Three Phase units – If you are not getting any display on the controller make sure that the phase relay in the heaters electrical box is showing both lights (Green and orange). If both lights aren’t lit change the phases around until they are. The unit should now be functional.
- Is there sufficient water flow? If the screen displays a water flow related error check the water flow. Is the water pump in operation and the system free of debris that may cause a blockage? Disconnect pool cleaners to ensure proper water flow. Check and clear any skimmer boxes.
- Is the current pool/spa water temperature higher than the set temperature on the controller? If so the unit will not operate until the pool/spa water temperature falls below the set temperature on the controller.
- Check the unit is set to run at the correct time and date. Please check your current timing or temperature modes on your controller – you may have programmed the unit to turn on at a different time.
- Check the controller for error messages and refer to table below.
My unit is running but not heating
- Is the unit in “Heating” mode (Sun Symbol)?
- Is the air discharged from the top of the fan noticeably cooler than the ambient temperature? If not, check the refrigerant gauge on the bottom panel of the heater. Another way to determine if the heater is working correctly is to look at the controller’s screen and check to see if the WATER OUT temp is higher than the WATER IN temp. Check also the INLET WATER TEMP is lower than the HEAT TEMP set point.
- If the needle on the pressure gauge shows 0 (the inside black band) contact EvoHeat tech support on 1300 859 933 to check the refrigerant system.
- Ensure sufficient fresh airflow around the unit as per installation instructions. Make sure cold air discharged does not recycle back through the heater. Check the condenser fins. If they are dirty or blocked use a low flow garden hose only (pressurised water may cause damage to the heater).
- The unit will periodically defrost when the ambient air temperature is lower than 8 degrees C.
My heater is running continuously
- Check the set temperature is at your desired level and that the pool water temperature is at or below this set point.
- Possible electrical component failure – contact EvoHeat tech support on 1300 859 933
Water appearing around unit base
- Condensation is a normal by product of running a pool heat pump.
- Possible water leak. Check the discharge for the presence of chlorine. If the water has no chlorine then it is condensation and is normal. Another method of checking is to turn the heater off and run the water pump continuously for a period of 2-4 hours. If the water dries out then it was condensation. If there is a continuous leak contact EvoHeat tech support on 1300 859 933.
Electronic Control Fault Table
|Protect/Fault||Fault Display||Reason||Elimination Methods|
|Inlet Temp. Sensor Fault||P01||The temp. Sensor is broken or short circuit||Check or change the temp. sensor|
|Outlet Temp. Sensor Fault||P02||The temp. Sensor is broken or short circuit||Check or change the temp. sensor|
|Ambient Temp. Sensor Fault||P04||The temp. Sensor is broken or short circuit||Check or change the temp. sensor|
|Coil1 Temp. Sensor Fault||P05||The temp. Sensor is broken or short circuit||Check or change the temp. sensor|
|Suction Temp. Sensor Fault||P07||The temp. Sensor is broken or short circuit||Check or change the temp. sensor|
|Discharge Temp. Sensor Fault||P081||The temp. Sensor is broken or short circuit||Check or change the temp. sensor|
|High Pressure Prot.||E01||Sudden drop in water flow/poor water flow/ Failed High pressure switch||Turn heater on and off at power source (first ensure good water flow). Check the pressure switch (Technician required)|
|Low Pressure Prot.||E02||Low pressure1 protection||Check the pressure switch and cold circuit|
|Flow Switch Prot.||E03||No water/little water in water system||Check the pipe water flow and water pump|
|Anti-freezing Prot.||E07||Water flow is not enough||Check the pipe water flow and whether water system is jammed or not|
|Primary Anti-freezing Prot.||E19||The ambient temp. Is low|
|Secondary Anti-freezing Prot.||E29||The ambient temp. Is low|
|Inlet and outlet temp. too big||E06||Water flow is not enough and low differential pressure||Check the pipe water flow and whether water system is jammed or not|
|Low temperature protection||Non||The environment temp. is low|
|Comp. Overcurrent Prot.||E051||The compressor is overload||Check whether the system of the compressor running normally|
|Exhaust Air over Temp Prot.||P082||The compressor is overload||Check whether the system of the compressor running normally|
|Communication Fault||E08||Communication failure between wire controller and mainboard||Check the wire connection between remote wire controller and main board|
|Antifreeze Temp. Sensor Fault||P09||Antifreeze temp sensor is broken or short circuited||check and replace this temp sensor|
|Waterway Anti-freezing Prot.||E05||Water temp. or ambient temp. is too low|
|EC fan feedback Fault||F051||There is something wrong with fan motor and fan motor stops running||Check whether fan motor is broken or locked or not|
|Pressure sensor Fault||PP||The pressure Sensor is broken||Check or change the pressure sensor or pressure|
|Fan Motor1 Fault||F031||1. Motor is in locked-rotor state||1. Change a new fan motor|
|2. The wire connection between DC-fan motor module and fan motor is in bad contact||2. Check the wire connection and make sure they are in good contact|
|Low AT Protection||TP||Ambient temp is too low|
|Fan Motor2 Fault||F032||1. Motor is in locked-rotor state||1. Change a new fan motor|
|2. The wire connection between DC-fan motor module and fan motor is in bad contact||2. Check the wire connection and make sure they are in good contact.|
|Communication Fault (speed control module)||E081||Speed control module and main board communication fail||Check the communication connection|
|Coil2 Temp. Sensor Fault||P15||The temp. sensor is broken or short circuit||Check or change the temp. sensor|
Frequency Conversion Board Fault Table
|Drv1 MOP alarm||F01||MOP drive alarm||Recovery after the 150s|
|Inverter offline||F02||Frequency conversion board and main board communication failure||Check the communication connection|
|IPM protection||F03||IPM modular protection||Recovery after the 150s|
|Comp. Driver Failure||F04||Lack of phase, step or drive hardware damage||Check the measuring voltage check frequency conversion board hardware|
|DC Fan Fault||F05||Motor current feedback open circuit or short circuit||Check whether current return wires connected motor|
|IPM Overcurrent||F06||IPM Input current is large||Check and adjust the current measurement|
|Inv. DC Overvoltage||F07||DC bus voltage>Dc bus over-voltage protection value||Check the input voltage measurement|
|Inv. DC Lessvoltage||F08||DC bus voltage<Dc bus over-voltage protection value||Check the input voltage measurement|
|Inv. Input Lessvolt.||F09||The input voltage is low, causing the input current to be high||Check the input voltage measurement|
|Inv. Input Overvolt||F10||The input voltage is too high, more than outage protection current RMS||Check the input voltage measurement|
|Inv. Sampling Volt||F11||The input voltage sampling fault||Check and adjust the current measurement|
|Comm. Err DSP-PFC||F12||DSP and PFC connect fault||Check the communication connection|
|Input Over Cur.||F26||The equipment load is too large|
|PFC Fault||F27||The PFC circuit protection||Check the PFC switch tube short circuit or not|
|IPM Over heating||F15||The IPM module is overheat||Check and adjust the current measurement|
|Weak Magnetic Warn||F16||Compressor magnetic force is not enough|
|Inv. Input Out Phase||F17||The input voltage lost phase||Check and measure the voltage adjustment|
|IPM Sampling Cur.||F18||IPM sampling electricity is fault||Check and adjust the current measurement|
|Inv. Temp Probe Fail||F19||Sensor is short circuit or open circuit||Inspect and replace the sensor|
|Inverter Overheating||F20||The transducer is overheat||Check and adjust the current measurement|
|Inv. Overheating Warn||F22||Transducer temperature is too high||Check and adjust the current measurement|
|Comp. Overcut. Warn||F23||Compressor electricity is large||The compressor over-current protection|
|Input Over Cur. Warn||F24||Input current is too large||Check and adjust the current measurement|
|EEPROM Error Warn||F25||MCU error||Check whether the chip is damaged|
|Replace the chip|
|V15V over/undervoltage fault||F28||The V15C is overload or undervoltage||Check the V15V input voltage in range 13.5v~16.5v or not|
The E03 error is usually caused by poor/no water flow. As a first step check when you are getting this error – if it is when the system is off this is normal and the error will clear when water flow resumes. If you are getting this error when the system is on and running then it is a case of checking that you are getting enough water flow to the unit. For example clear your skimmer, pump, filter and ensure any valves are in place correctly. If you have ensured good water flow and the system is on and you are still getting this error please call the Evo Heat Service team on 1300 85 99 33.
Do I need to get my unit serviced?
It is recommended that you get your EvoHeat unit serviced once a year by your local certified air conditioning or refrigeration technician. If your unit is located in a coastal area, more frequent maintenance may be necessary. During the service, they will check the operational pressures of the refrigeration system and give the unit and fins a good clean to ensure maximum performance.
Do we have recommended service agents?
EvoHeat have a large database of recommended service agents. Please contact EvoHeat tech support on 1300 859 933 for your local service agent details.
Should I check my unit regularly?
We recommend you check your unit regularly to avoid potential issues and damage to your heat pump.
What should I be checking regularly?
Check the water inlet/outlets often for leaks. You should avoid the condition of no water or air entering into the system, as this will influence unit’s performance and reliability. You should clear the pool/spa filter regularly to avoid damage to the unit as a result of the dirty of clogged filter. The area around the unit should be dry, clean and well ventilated. Make sure there is nothing blocking the airflow of the heater e.g. Leaf litter. Discharge all water in the water pump and water system, so that freezing of the water in the pump or water system does not occur. You should discharge the water at the bottom of water pump if the unit will not be used for an extended period. You should check the unit thoroughly and fill the system with water fully before using it for the first time after a period of time. Check the power supply and cable connection often, should the unit begin to operate abnormally, switch it off and contact the qualified technician
If your pool water is allowed to cool significantly, it may take several days to return to the desired swimming temperature. For weekend use, it is more economical to maintain the pool water temperature at or near your desired swimming temperature. If you do not plan to use your pool for a prolonged period, then you might choose to turn the heat pump completely off or decrease the temperature setting of the control several degrees to minimize energy consumption.
- Use an accurate pool thermometer. A difference of 2ºC, between 26ºC and 28ºC, will significantly increase energy consumption.
- Carefully monitor the water temperature of your pool in the summer time. You can reduce heat pump usage due to warmer air temperatures.
- When the pool is not used for long periods, turn off the heat pump.
- Where possible, shelter the pool from prevailing winds with well-trimmed hedges or other landscaping, cabanas, or fencing.
- Always use a high-quality pool cover when practical. Besides providing a valuable water saving feature, a pool cover will dramatically reduce heat loss and reduce your pool heating running costs by up to 70%.